FAQ Ask Emma
Online food ordering made fun and easy
Ask Emma is the fastest and easiest way to order your food and drinks online! You do not have to download anything, just use Facebook Messenger.
As bar, restaurant or takeaway business you can now offer the Ask Emma system to your customers. Each customer has to pay in advance, so you are sure that an order will be picked up. Your customers will also be happy as they no longer have to wait in the queue to pick up their food. The nice thing is that we also send the orders directly into your cash register system!
Also for hotels and room service
Besides bars and restaurants, Ask Emma also has the option of Room Service, specifically for hotels.
- How will my customers order ?
Either your customer visits your site, and he or she can order just by clicking the ‘order via Emma’ button, or your customer finds your shop via Ask Emma on Facebook Messenger.
- How do I know someone has ordered ?
We inform you via different channels. Our primary channel is an app (Ask Emma Order Manager) that runs on a tablet. This app will receive every order and will show you a notification, in additional also a sound will start to play until you mark the order as handled.
For businesses that work with one of the cash registers that we integrated, we can inject the order right into your register.
The Order Manager app you can download this right from the App store or the Google play store.
In case you would not have a tablet, you can also follow the orders on a laptop or mobile phone.
- What do I have to do if I don't have a tablet ?
In case you don’t have a tablet, you can follow any incoming order on a website. Just log in to your account, and any order will be shown in the CMS system.
- How can I stop online orders (when it is too busy) ?
In the Ask Emma Order Manager you have the possibility to stop the orders. You are, as a restaurant owner, always in control. You have the power to decide what happens. If it’s too busy, you can stop the incoming orders immediately. Consumers who are ordering at that very moment, will get a message that it’s too busy in the restaurant therefore online orders have been suspended temporarily.
- What if I have some delay in preparation ?
Via the Ask Emma Order Manager you can indicate a certain order will take a bit longer than usual (15 min, 30 min, 1 hour). The person who ordered will immediately get a message in his Facebook Messenger that the order will take longer than usual.
- What in case someone doesn't pay ?
In case someone creates an order, but this person does not do a payment, we will not send the order to you. In other words, you only get orders that are effectively paid. This way, you are sure you get your money.
- How is delivery different from take-away?
For delivery we request the delivery address, which kinda sounds logical. Attention: We are not a service like Deliveroo or UberEats. Our systems allows those restaurants who want to organise delivery themselves, to offer this service to their clients.
- Which payment means do you support ?
We support popular methods as VISA, Mastercard, Maestro, Paypal, Bancontact, Payconiq, iDEAL, …
- How much does Ask Emma cost ?
The pricing is explained on a separate page, see Pricing in the menu.
- How do I get my menu in Ask Emma ?
In the setup part we will import your menu either via Excel, or directly from your cash register.
- Are you aware of VAT ?
Our system is fully aware of different VAT rules in different countries, which also can differ based on the fact the order is a takeaway or delivery order, or the order contains alcoholic drinks.
- Sounds good. How do I start ?
You can start by signing up on the Register page and automatically an account will be created on our system. After paying the setup fee we will finish configuration of your account.
- Do you support my cash register ?
We integrate with multiple cash register systems. In case you use a POS that is not connected with the internet, obviously we can not inject the orders into your casher system. However, you still can view the orders in the Ask Emma Order Manager.
- In which countries are you active ?
Our system is in use with clients in Belgium, Netherlands, South Africa, Colombia and United States.
- Can I offer this also on my website ?
Yes, this is perfectly possible. You just need to add a tiny piece of code on your website, and the site will be converted from a simple site towards a cool webshop whereby people can order and pay.
- Do you link with Lightspeed Resto ?
We are a partner of Lightspeed for all mobile orders, so the answer is affirmative.